Department Manager - Shoes, Confect & Home Textile

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

• Reporting to FM and assist him in stock ordering and maintaining the optimum stock level in the department.
• Lead the team of Store Associates in the department for mass merchandising, shelf management, stock management and cleanliness of the department.
• Assist FM in achieving sales targets of the department.
• Mechanizing of the Department before store opening.
• Responsible for presentation of products according to Plano gram.
• Must follow SOPs.
• Disciplined with proper & professional Attire.
• Keep the track record of expiries of product during & after stock deliveries in coordination with store associates.
• Stock and Shelf Management.
• Provide optimum customer services.
• 100 % Cleanliness of the department and shelves
• Ensure 10 % new customer development in every year.
• Ensure 100 % product shelve viability in the department.
• Reduce the shrinkage level in the department up to the desired level.
• Train all team members by pointing and discussing their weaknesses and strengths to meet the operational standards.
• Addressing customer complaints to understand customers' needs and expectations, and to propose solutions.
• Maintenance of Customer file to update and ensure the quality of customer file data in order to communicate with customers in the most efficient way.
• Contact with at least 10 customers on weekly bases to understand their needs and expectations, and to know best customers personally.
• Perform analysis of best customers to know them, understand their needs and propose solutions.

Intermediate (with 8+ years' work experience) or Graduation (with less than 8 years’ work experience).

• Strong communication, interpersonal, and team leadership skills.
• Effective analytical and decision-making skills.
• Result-oriented and customer-focused mindset.