Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
Monitoring action plan definition to check customer activity and set-up actions (campaign management), customer activity per product family, and customer activity regarding turnover performance.
Visit customers to understand their business and activities
Communication with Buyers and Logistics to provide buyers to share information, challenges and solutions.
Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude.
Maintaining floor discipline that includes stock availability, shelf management, proper presentation, in short, PSPSPP (Presentation, Signage, Promotion, Safety, Products and Personnel)
Execution of sales promotional activities for awareness, faster off-takes for building brand image vis-à-vis new and existing products
Evaluating and analyzing the effectiveness of promotional activities planned.
Ensure that stock maintenance by continuous monitoring of inventory, shrinkage, create the optimum stock performance in quality, quantity and safety targeting customer segments and following the company strategy.
Company Description
METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
