Department Manager - Delivery Solutions

• Manage and organize the delivery to be made to customers/client in right quantity and specification
• Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with smooth customer service
• Smooth alignment and relationship with Operations, Store management, HO, Buyers, Field Sales and Delivery team if needed
• To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it
• To update the KPIs on daily basis
• To handle and coordinate customer complaints regarding delivery issues
• To acquire customer feedback on periodical basis.
• To coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses e.t.c.
• Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
• Maintenance of Customer files to update and ensure the quality of customer file data in order to communicate with customers in the most efficient way.

• To carry out any instructions/task given by the line manager and/or seniors.

Bachelors Or Intermediate with 6 years of experience