Division Manager Quality Assurance

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

The Division Manager Quality Assurance will lead, develop, and oversee all quality management and food safety activities across METRO Pakistan. This role ensures compliance with METRO Global QA standards, local food safety regulations, and international certifications (FSSC 22000, Halal). The position will drive continuous improvement, manage QA team, and promote a culture of quality and safety across all operations, from stores to warehouses and suppliers.

Key Tasks & KPI

Strategic Leadership

• Define, implement, and continuously improve the Quality Management System (QMS) in Pakistan.
• Develop QA strategies aligned with METRO Global standards, local regulations, and business objectives.
• Lead the QA division to ensure risk-based compliance, operational excellence, and high customer satisfaction.
• Serve as the primary point of contact for global QA coordination and audits.
• Support on any other QA topics based on business needs or Global requirements.

Operations & Compliance

• Oversee store-level, warehouse, and supplier QA activities to ensure compliance with FSSC 22000, Halal, HACCP, and local food safety regulations.
• Collect, evaluate, and define product specifications and requirement profiles for Own Brand, sensitive assortments, and import goods.
• Ensure compliance with METRO standards, customer expectations, and legal requirements.
• Conduct internal audits and risk assessments; ensure corrective actions are implemented promptly.
• Review QA documentation, policies, and procedures; maintain up-to-date operational manuals and SOPs.
• Manage QA support for new store/warehouse openings, product launches, and process changes.

Supplier & Product Quality Management

• Oversee supplier QA programs, inspections, and approvals, focusing on Own Brand and fresh/ultra-fresh suppliers.
• Implement and maintain systems for product monitoring, testing, and compliance reporting.
• Manage complaints, non-conformances, product withdrawals, and recalls in coordination with operations and supply chain teams.
• Evaluate supplier performance and define/monitor corrective, preventive, and support actions.
• Collaborate with institutions, scientific bodies, authorities, associations, and service providers to enhance supplier quality capabilities.
• Ensure continuous training and knowledge transfer of QA processes and standards across the organization.

Reporting & Analytics

• Prepare QA reports, KPIs, and dashboards for senior management.
• Analyze quality trends and recommend continuous improvement initiatives.
• Ensure alignment with global QA metrics and governance standards.

• Bachelor’s degree in food science, Food Technology, Microbiology, or a related discipline
• Master’s degree (MBA, MS in Quality/Food Safety, or equivalent) preferred

Competencies

• Strong analytical and problem-solving skills
• High level of integrity and professional judgment
• Effective communication and stakeholder management skills
• Attention to detail with a pragmatic business mindset
• Ability to work independently and collaboratively in a fast-paced environment

Experience

8+ years of progressive experience in Quality Assurance / Food Safety / Quality Management within retail, FMCG, food manufacturing, or supply chain environments.