Passion for food. Hunger for tech. We make METRO digital.
Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.
You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!
Job Description
Manage and supervise all store QA activities to ensure the process complying with Metro standards and local regulations, carry out the regularly statistical reports and analysis.
Handle customer complaint/ quality incident / crisis management, take follow up and participate the process (crisis identification, customer complaint, product returned, product recall)
Coordinate with the Store QA Executive/Manager, Authority Agencies, Stores, and other the relevant people to plan and conduct training on food safety, quality & legality aspects
Check and strengthen the implementation of self-control and HACCP system in store
Monitor the implementation of product monitoring program and labelling system together with other relevant QA specialists
Improve stock correction related to quality area in store together with other relevant QA specialists.
Establish the relevant SOP to ensure the compliance with company standards and maintain accurate QA records, audit reports, and training documentation.
Conduct regular audits or unplanned inspection at store, area to define the root cause of any quality issue and propose the improvement plan.
Commit to self-developments and enrichment of the knowledge and skills by planning and attending agreed training courses
Stay updated with changes in local and international food safety, hygiene, quality regulations and ensure timely implementation of new compliance requirements in-store.
