Senior Manager Operations Excellence

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

• This role will be responsible for developing, implementing, and managing the operations sCore Strategy to drive MFC with its fundamental blue print, its play book, MFCs Productivity, Efficiency & SCO Sales achievement
• Develop and execute the Operational Excellence roadmap, aligning long-term efficiency and performance goals.
• Define and manage country-level KPIs, OPEX budgets, and performance expectations.
• Oversee audits, process reviews, and identify operational inefficiencies.
• Apply lean methodologies (e.g. Kaizen, value stream mapping) to reduce waste and optimize operations. Bring non profitable stores to profitable stores by applying different lean methods in different cost heads.
• Lead integration of digital tools, dashboards, and automation to streamline decision making.
• Collaborate with MFCs to deploy performance plans, monitor outcomes, and enforce corrective actions.
• Maintain alignment and accountability across stores and support functions.
• Enforce SOPs, quality control, compliance, and operational best practices.
• Drive cross-functional initiatives across operations, merchandising, supply chain, Commercial and customer service.
• Lead cost optimization initiatives (personnel, maintenance, energy, third party labor) with measurable savings.
• Ensure efficient use of staff, equipment, assets, and space.
• Understand the concept of MFCs fundamental blue print and about its play book and same will cascaded to MFC Managers and their team to work on given guidelines.
• Review customer feedback, VoC, and lead improvement initiatives.
• Guarantee product availability and quality across all categories, especially high-impact SKUs.
• Partner with marketing / commercial teams when operational factors intersect with promotions.
• Foster ownership, accountability, and a culture of continuous improvement among teams.
• Coach & mentor MFCs / operational leads in performance management and operational execution.
• Lead change management during reorganizations.
• Ensure compliance with company policies, local laws, and safety standards.
• Understand and execute the strategy of active selling in all stores which will support SCO sales target acheivement

University degree (Bachelors or Masters), preferably Business Management with a specialisation in Sales / Supply Chain and / or finance or related subjects. 

Experience

• 5 years’ core experience in Operations preferably

Competencies:

• Proximity to Business & People
• Stakeholder Management
• Entrepreneurship
• Result Orientation
• Building Trust
• Growth Mindset
• Problem Analysis