Senior Manager Processes

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

This position will be responsible for driving productivity, reduce waste/shrinkage, optimize processes and workflows, and ensure consistent application of lean methods to enhance efficiency, productivity of employees/ departments, cost control, and customer experience.

Process Optimization & Waste Reduction

• Identify inefficiencies and bottlenecks across store operations, logistics, inventory, and customer service.
• Lead process improvement initiatives using Lean tools (continuous improvement)
• Reduce waste (time, materials, energy, labor) and improve workflow and resource utilization.

Operational Excellence Implementation

• Drive consistent execution of SOPs and best practices in all stores.
• Standardize store processes to ensure performance benchmarking.
• Promote process automation or simpler technological tools to support frontline teams.

Monitoring & KPI Management

• Define, track, and report key operational metrics (productivity, OSA, shrinkage, personnel hours, process cycle times).
• Compare store performance vs benchmarks; highlight deviations and propose corrective measures.
• Ensure accountability across MFC/ALC managers and support team for operational targets.

Training, Coaching & Change Management

• Train MFC/ALC managers, supervisors, and staff on lean principles.
• Lead workshops / Kaizen events.
• Mentor others in continuous improvement and encourage ownership of performance outcomes.

Customer Experience & Quality

• Ensure that operations improvements do not compromise quality and customer service.
• Monitor quality audits, customer feedback (VoC), complaints, returns related to operational inefficiencies.

Cost & Resource Optimization

• Drive cost savings via better utilization of manpower, reduction of energy consumption, lower maintenance & repair costs.
• Manage asset, equipment, and stock (tools, materials) usage more efficiently.

Reporting, Compliance & Accountability

• Maintain documentation of improvement projects, process changes, and outcomes.
• Collaborate with other departments (store operations, logistics, merchandising, HR) to align efforts.
• Ensure compliance with internal policies / legal / safety / quality standards.

University degree (Bachelors or Masters), preferably Business Management with a specialisation in Sales / Supply Chain and / or finance or related subjects.

• Experience: 5+ years’ proven experience in process improvement, lean methods, operational excellence (ideally in retail or large store operations).
• Strong problem-solving skills, analytical mindset; ability to work with data to drive actions.
• Excellent communication, influencing, and stakeholder engagement skills.
• Ability to lead cross-functional teams, conduct workshops and mentor others.
• Good understanding of store operations, logistics, inventory, and customer experience components.
• Competent in using productivity tools / dashboards / basic data visualization.