Department Manager - Fresh Dairy, Bakery & Cafe

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Islamabad & Faisalabad with the registered name of METRO Pakistan (Pvt) Ltd.

METRO Pakistan is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 700 stores in 21 countries and has a workforce of over 100,000 employees. Sales in 2015 were approximately 30 billion Euro.

• Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
• Maintenance of Customer file to update and ensure the quality of customer file data to communicate with customers in the most efficient way.
• Contact with at least 10 customers on weekly bases to understand their needs and expectations, and to know best customers personally. Increasing his/her customers portfolio size by adding new customers.
• Perform competitors ‘promotions check to give on-going feedback on main competitors (retailers, wholesalers, etc.) per customer segment (HoReCa, Trader, Services, Companies & Offices) to Buying Department.
• Visit competitor to check price, assortment, merchandizing, services, competitor activities and to give feedback on the competition to buying hence not relying only on MIU reports.
• Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude.
• Monitor performance of all team members in order to identify the difference customer file maintenance and customer analysis before visit.
• Presentation: products, packaging etc.
• Signage: permanent and non-permanent · Promotion: mass merchandizing, endcaps, etc.
• Safety: food safety (HACCP), health & safety, fire safety.
• Product quality: preservation rules Existing customer visit

Bachelors Or Intermediate with 6 years of experience