Ensure timely opening & closing of Banking as per SOP
Return Process as per SOP
Reporting / Archiving compliance as per HO / SOP requirement
POS Settlements handling & Reconciliation
Handling of Customer complaints, Fresh Desk, NPS & Metro Reward Cards.
Ensure all Checkout/CS activities as per SOP (Audit,
Cash safe & tills spot checking regularly
Succession planning of Supervisor's/Cashiers
Company Description
METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Islamabad & Faisalabad with the registered name of METRO Pakistan (Pvt) Ltd.
METRO Pakistan is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 700 stores in 21 countries and has a workforce of over 100,000 employees. Sales in 2015 were approximately 30 billion Euro.
Qualifications
Bachelors or Intermediate with 6-8 years of experience
Program Ownership & Strategic IntegrationLead the local implementation of METRO’s VoC (Voice of Customer) program as part of the global sCore strategy.Position VoC as a strategic pillar in business de
Expansion Strategy:
Develop and implement a comprehensive expansion plan to drive METRO’s footprint growth, ensuring alignment with long-term business objectives.Market Analysis:
Conduct in-depth ma
