Customer Experience Manager - Fresh

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

• Responsible for the execution of the company strategies (i.e DSO, BMPL, Productivity etc)
• Reporting to line manager and assist him/her in overall business results of the division / store.
• Lead and monitor the performance of department managers to achieve the expected level of productivity.
• Supervise and motivate teams to ensure high levels of customer service and operational excellence
• Oversee recruitment, training, and development of the department managers & store staff.
• Responsible for monitor sales trends and develop strategies to maximize sales
• Develop and implement processes to improve operational efficiency & productivity.
• Maintain inventory levels and ensure accurate record keeping.
• Responsible to ensure store policies and procedures are being followed Compliance.
• Responsible for QA compliance – ensure the high standard of quality all the time.
• Responsible to maintain discipline in time keeping and professional attire
• Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.
• Perform competitors ‘promotions check to give on-going feedback on main competitors (retailers, wholesalers, etc.) per customer segment (HoReCa, Trader, O&I & CN) to Buying Department.
• Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.

Bachelors