Department Manager - Customer Care

• Manage and organize the Picking and invoicing to be made of customers/client in right quantity and specification
• Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient punching along with smooth customer service
• Smooth alignment and relationship with Operations, Store management, HO, Buyers and Field Sales
• To ensure timely price changes and order execution till the end control.
• To update the KPIs on daily basis
• To handle and coordinate customer complaints regarding stocks and punching
• To acquire customer feedback on periodical basis.
• Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
• Coach and train team members on existing and new concepts, technology and  functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the skill set of an individual and improving the growth of an individual towards positive attitude.
• Monitor performance of all team members in order to identify the difference between expected level of productivity and actual productivity.
• Communication with DM;s , FM’s , MSF to provide them  information of customers and suppliers, and to solve specific issues and to provide the feedback if any, etc.
• Meeting with Customer Manager on weekly bases to exchange information about customers and define actions to satisfy their needs.

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Islamabad & Faisalabad with the registered name of METRO Pakistan (Pvt) Ltd.

METRO Pakistan is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 700 stores in 21 countries and has a workforce of over 100,000 employees. Sales in 2015 were approximately 30 billion Euro.

Bachelors or Intermediate with 6-8 years of experience