METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
Job Description
Manage and organize the Picking and invoicing to be made of customers/client in right quantity and specification
Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient punching along with smooth customer service
Smooth alignment and relationship with Operations, Store management, HO, Buyers and Field Sales
To ensure timely price changes and order execution till the end control.
To update the KPIs on daily basis
To handle and coordinate customer complaints regarding stocks and punching
To acquire customer feedback on periodical basis.
Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
Perform analysis of best customers to know them, understand their needs and propose solutions.
Communication with DM’s , FM’s , MSF to provide them information of customers and suppliers, and to solve specific issues and to provide the feedback if any, etc.
Meeting with Customer Manager on weekly bases to exchange information about customers and define actions to satisfy their needs.
Review and approve all the operational activities of team members.
Keep motivation level high among all team members to bring the best out of them.
Reporting to DM and assist him in stock ordering and maintaining the optimum stock level in the department.Lead the team of Store Associates in the department for mass merchandising, shelf management,
Delivering key KPIs; identifying, registering and developing new opportunities/customers according to a calendar schedule, generating consistent sales and margin for the new customersIdentifying busin
Sales targets achievement as per given targets.Required to achieve the margin KPI by making profitable baskets of customers.Increasing his/her customers portfolio size by adding new customers.Average
Act as security duty manager in absence of Department manager security and coordinate all security and LP related matter with store / Warehouse teams.Ensure Asset protection, parameter security, and g
