Department Manager – Detergents & Toiletries

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

• Keep a strong control  over daily stock maintenance by continuous monitoring of inventory, shrinkage, stock availability to guarantee and create the optimum stock performance in quality, quantity and safety targeting customer segments and following the company strategy, and to create the right base for reordering.
• Coach and train team members on existing and new concepts, technology and  functionality to pave their way towards the successful achievement of the functional objectives of the team.
• Play a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude.
• Responsible for presentation of products according to Planogram.
• Address customer complaints to understand customers’ needs and expectations, and to propose solutions.
• Perform Weekly, monthly and annual inventory management to have the right stock for the right customer at the right time, and to maximize the ROS.
• Visit competitor to check price, assortment, merchandizing, services, competitor activities and to give feedback on the competition to buying.
• Communication with Buyers and Logistics to provide buyers with information on customers, competitors, suppliers, and to solve specific issues and to provide Logistics with feedback about delivery, quality, etc.
• Keep the track record of expire product during & after stock deliveries in coordination with store associates.
• Ensure 10 % new customer development in every year.
• Ensure 100 % product shelve viability in the department.

Intermediate (with 6+ years' work experience) or Graduation (with less than 6 years’ work experience).

• Strong communication, interpersonal, and team leadership skills.
• Effective analytical and decision-making skills.
• Result-oriented and customer-focused mindset.