Floor Manager – Delivery Solution & Online

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

• Develop & execute operational delivery strategy
• Devise SOPs and process flows to drive operational excellence
• Achieve operational & financial KPIs by adhering to operational excellence and optimization of cost to serve.
• Liaison with Store, and Offer Management team to ensure availability of stocks and coordinate with supply chain department for timely  deliveries to customer
• Survey (deliver inputs, monitor) the market in order to know what Competitors are doing to allow METRO to react and to adapt its strategy.
• Plan and design delivery route to ensure cost effective and efficient delivery to customers .
• Contact Customers through Visits & phone call for product & service feedback to handle complaints and maintaining good relationship to enhance business
• Ensure all operational teams are adhering to Quality Assurance and Compliance policies.
• Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law
• Coach and train team members on existing and new concepts, technology and  functionality to pave their way towards the successful achievement of the functional objectives of the team.

• University degree, preferably Business Management with a specialization in Sales /supply chain or Marketing with 3 to 4 years of experience.

• Strong communication, interpersonal, and team leadership skills.
• Effective analytical and decision-making skills.
• Result-oriented and customer-focused mindset.