METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
Job Description
Daily Department Round, assigned tasks to Store Staff
Ordering with Supplier and Buyer in coordination with FM
To ensure the required quality and temperature maintained in the department.
Signage’s check
FIFO Check.
Customer dealing
Working on Daily QA report, inventory
To perform market visits in order to monitor and inform price fluctuation to buyers
To inspect daily gap checks
Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
Maintenance of Customer file to update and ensure the quality of customer file data in order to communicate with customers in the most efficient way.
Contact with at least 10 customers on weekly bases to understand their needs and expectations, and to know best customers personally.
Perform analysis of best customers to know them, understand their needs and propose solutions.
Customer file monitoring and action plan definition to check customer activity and set-up actions (campaign management), customer activity per product family, and customer activity regarding turnover performance.
Visit customers to understand their business and activities.
Perform competitors promotions check to give on-going feedback on main competitors (retailers, wholesalers, etc.) per customer segment (HoReCa, Trader, Services, Companies & Offices) to Buying Department.
Signage: permanent and non-permanent
Promotion: mass merchandizing, endcaps, etc.
Safety: food safety (HACCP), health & safety, fire safety
Ensuring a correct and balance inflow and outflow of cash, during daily transactions and refunds.Verifying limitations on credit customersVerifying the cash receipts in accordance with sales generatio
Delivering key KPIs; identifying, registering and developing new opportunities/customers according to a calendar schedule, generating consistent sales and margin for the new customersIdentifying busin
Sales targets achievement as per given targets.Required to achieve the margin KPI by making profitable baskets of customers.Increasing his/her customers portfolio size by adding new customers.Average
Act as security duty manager in absence of Department manager security and coordinate all security and LP related matter with store / Warehouse teams.Ensure Asset protection, parameter security, and g
